FAQs
Do you have a shop front?
Yes! As of September 2024, we have a shop front located at 1/114-120 Old Princes Hwy, Beaconsfield VIC 3807. Come visit us!
How big are each cookie?
Each mini boy weighs between 35g-45g.
Each classic and loaded boy weighs between 160g-200g depending on filling and topping.
We warned you they're BIG BOYS!
How long do your cookies last?
Our cookies last up to 10 days from when you receive them when stored correctly in an airtight container out of the sun. They can also be stored frozen for up to 3 months.
What's the best way to enjoy my cookies?
We recommend heating your cookies in a microwave for 20-30 seconds or in the oven for 8 minutes at 180 degrees before serving. We also suggest you add a scoop or two of your favourite ice cream for the ultimate Big Boy experience!
How are the cookies packaged?
Each cookie is sealed in a bag and carefully placed in a box to maintain maximum freshness. Inside each box you'll find a cookie care card and any other information you'll need.
Do you offer gluten free and vegan options?
We're in the process of creating both gluten free & vegan recipes! Stay tuned!
I have allergies! Can I eat your cookies?
All cookies contain or may contain traces of gluten, dairy, egg and nuts. There is a brief description of ingredients on each individual cookie profile. Some cookies may be nut free, but they are processed in a facility that may be exposed to nuts. Eat at your own risk.
Are your cookies Halal friendly?
All our cookies are halal friendly (not certified) EXCEPT for Peppermint Choc and Pistachio Creme
What are your shipping options?
Local Delivery: $4.95 for Beaconsfield and surrounding suburbs within a 12km radius. Automatically calculates at checkout. 1-2 business days. (Min. $20 spend)
Standard Shipping: $12.95 for 2-8 business day delivery Australia wide.
Express Shipping: $18.95 for 1-4 business day delivery Australia wide.
Free Shipping: 2-8 business day delivery on all orders over $100 Australia wide.
Free Pickup: Usually ready within 24 hours from our Beaconsfield store within our opening hours.
We bake all online orders fresh, so please allow a little bit of time before your order is shipped out.
Opening Hours: Tuesday - Friday 8am-4pm Saturday 8am-2pm Sunday - Monday CLOSED Public Holidays (see social media)
Do you offer refunds?
In order to be eligible for a refund, your item/s must be one of the following:
- Damaged on arrival beyond normal transit wear and tear
- Item/s received differ from item/s ordered
If any of the above apply to your order, please email your refund request to bigboycookies.au@gmail.com with photos attached. We will do our best to resolve any issues and may offer a partial or full refund. Our customers are very important to us.
Can I pick up my order from your kitchen?
Yes! We offer free pick up on all orders. Select the "pick up" option at check out and you'll get an email when your cookies are ready to collect and in most cases, we'll be in contact with you too! Pick up is only available in opening hours unless organised with us prior to placing order.